<![CDATA[
<body bgcolor="#000000" text="#000000">
<table width="562" border="0" height="104">
<tr>
<td valign="middle">
<div align="left"><img src="Images/tisba.jpg" width="275" height="150"><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=5,0,0,0" width="250" height="150">
<param name=movie value="tisba-su.swf">
<param name=quality value=high>
<embed src="tisba-su.swf" quality=high pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash" type="application/x-shockwave-flash" width="250" height="150">
</embed>
</object> </div>
</td>
</tr>
</table>
<table width="564" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="133" valign="top">
<p><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=5,0,0,0" width="125" height="243">
<param name=movie value="TISBA-NAV.swf">
<param name=quality value=high>
<param name="SCALE" value="exactfit">
<embed src="TISBA-NAV.swf" quality=high pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash" type="application/x-shockwave-flash" width="125" height="243" scale="exactfit">
</embed>
</object></p>
<p><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=4,0,2,0" width="105" height="21">
<param name=movie value="button1.swf">
<param name=quality value=high>
<param name="BASE" value=".">
<param name="BGCOLOR" value="#000000">
<param name="SCALE" value="exactfit">
<embed src="button1.swf" base="." quality=high pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash" type="application/x-shockwave-flash" width="105" height="21" bgcolor="#000000" scale="exactfit">
</embed>
</object> </p>
</td>
<td width="487" valign="top">
<p align="center"><font size="5"><font face="Myriad Roman, Myriad Italic, Myriad BoldItalic, Myriad Bold" color="#FFCC66"><b>Telecommunications
Information Systems Benchmarking Association (TISBA™)</b></font></font></p>
<p align="left"><font face="Times New Roman, Times, serif" size="4" color="#FFCC66">
is currently a free association of companies and organizations within
the telecommunications information systems industry. TISBA™ conducts
benchmarking studies to identify practices that improve the overall operations
of the members.</font></p>
<p><font size="5" face="Arial, Helvetica, sans-serif" color="#FFCC66"><b><a name="mission"></a></b><font face="Myriad Roman, Myriad Italic, Myriad BoldItalic, Myriad Bold"><b>TISBA™
Mission</b></font></font><font size="5" color="#FFCC66"><br>
<font size="4">To identify "Best in Class" strategic resizing
and restructuring management processes, which, when implemented, will
lead member companies to exceptional performance.</font></font> </p>
<p> </p>
<div align="left"><b><font color="#FFCC66" face="Myriad Roman, Myriad Italic, Myriad BoldItalic, Myriad Bold" size="5">TISBA™
Objectives</font><font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" size="5" color="#FFCC66">
<br>
<br>
</font></b></div>
<ul>
<li><font color="#FFCC66" size="4">To conduct benchmarking studies of
important business processes.</font>
</ul>
<ul>
<li><font color="#FFCC66" size="4">To create a cooperative environment
where full understanding of the performance and enablers of "best
in class" business processes can be obtained and shared at reasonable
cost. </font>
</ul>
<ul>
<li><font color="#FFCC66" size="4">To use the efficiency of the consortium
to obtain process performance data and related best practices from non-industry
companies. </font>
</ul>
<ul>
<li><font color="#FFCC66" size="4">To support the use of benchmarking
to facilitate process improvement and the achievement of total quality.</font>
</ul>
<p><font size="5" color="#FFCC66" face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular"><b><font face="Myriad Roman, Myriad Italic, Myriad BoldItalic, Myriad Bold">TISBA™
Membership</font></b></font><font color="#FFCC66"><br>
</font></p>
<p><font color="#FFCC66" size="3"> <font face="Times New Roman, Times, serif">The
scope of TISBA™ membership includes those organizations that produce
and/or distribute telecommunication service as part of or in support of
their core business(es). <br>
</font></font></p>
<p><font color="#FFCC66" size="3" face="Times New Roman, Times, serif">
Company membership will be considered with respect to compliance with
TISBA™ mission, goals and operating guidelines, as well as, qualification
of the organization within the scope of membership. <br>
</font></p>
<p><font color="#FFCC66" size="3" face="Times New Roman, Times, serif">
Participation in specific efforts will be optional and open only to members
with costs shared by the participants. </font></p>
<p align="left"><font color="#FFCC66"><b><font face="Verdana, Arial, Helvetica, sans-serif" size="+1"><font face="Myriad Roman, Myriad Italic, Myriad BoldItalic, Myriad Bold" size="5"><a name="benefits"></a>Benefits
of Membership</font> <font face="Verdana, Arial, Helvetica, sans-serif" size="+1"><br>
</font></font></b><font face="Verdana, Arial, Helvetica, sans-serif"><font face="Verdana, Arial, Helvetica, sans-serif"><b><br>
</b></font></font></font><font face="Times New Roman,Georgia,Times" size="3" color="#FFCC66"><b><font face="Myriad Roman, Myriad Italic, Myriad BoldItalic, Myriad Bold">Studies:</font></b>
<font face="Times New Roman, Times, serif"><br>
TISBA™ will identify and present to members opportunities to participate
in benchmarking studies on various topics addressing issues of importance
to the telecommunication industry.<br>
<br>
<b>There are two types of Benchmarking studies provided: </b>Consortium
studies are offered to the membership as a whole with costs divided. Single
company sponsored studies addressing the interest of one member company
can be offered to other selected members for no fee. </font></font></p>
<p align="left"><font color="#FFCC66" face="Times New Roman, Times, serif" size="3">The
association will also support telecommunication benchmarking efforts:
</font></p>
<ul>
<li><font color="#FFCC66" face="Times New Roman, Times, serif" size="3">Research
- Access public and private databases.</font>
<li><font color="#FFCC66" face="Times New Roman, Times, serif" size="3">Identify
study participants - Top companies in and outside the industry.</font>
<li><font color="#FFCC66" face="Times New Roman, Times, serif" size="3">Collect
data - Manage response collection as a third party.</font>
<li><font color="#FFCC66" face="Times New Roman, Times, serif" size="3">Lead
site visits - Structure with best participants. <br>
</font>
</ul>
<p><font color="#FFCC66" face="Times New Roman, Times, serif" size="3"><b><font face="Myriad Roman, Myriad Italic, Myriad BoldItalic, Myriad Bold">Roundtables:</font></b><br>
</font></p>
<p><font color="#FFCC66" face="Times New Roman, Times, serif" size="3">Interest
group roundtables will be organized throughout the year. Members will
pay a nominal fee to join real and virtual roundtable discussions that
address specific processes.</font></p>
<p> </p>
<csobj w="423" h="18" t="Component" csref="../../3WCorp.data/Components/gen_linksC.html" occur="3">
<div align="center">
<a name="links"></a>
<table width="343" bgcolor="ffffff" cellpadding="5" border="2" height="37">
<tr height="22">
<td height="22" bgcolor="#8b0000">
<center>
<b><font size="4" face="arial" color="white">Additional Benchmarking Resources:</font></b></center>
</td>
</tr>
</table>
</div>
<div align="left">
<table width="100%">
<tr>
<td width="2" height="1842" align="left" valign="top">
<div align="left">
</div>
</td>
<td width="50%" valign="TOP"><font size="2"><b>Industry Focused</b></font>
<p><font size="2"><img src="Images/dot.gif" width="8" height="8"> <a href="http://www.aabm.org" target="_blank">Airline</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.taab.org" target="_blank">Airport</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.adbcbenchmarking.com" target="_blank">Aerospace</a><br>
• <a href="http://www.sixsigmabenchmarking.com/6sadba.html" target="_blank">Six Sigma</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.asbabenchmarking.com" target="_blank">Automotive</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.fsbba.org" target="_blank">Banking</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.biotechba.com" target="_blank">Biotech</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.broadcastbenchmarking.com" target="_blank">Broadcasting</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.castba.com" target="_blank">Cable And Satellite Television</a><br>
• <a href="http://www.umbenchmarking.com/ocba.html" target="_blank">Outage Communications</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.spcpsr.com" target="_blank">Career Pathing</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.chmba.com" target="_blank">Computer Hardware Manufacturing</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.cbenchmarking.com" target="_blank">Construction</a><br>
• <a href="http://www.cbenchmarking.com/hvacba.html" target="_blank">Heating, Ventilation, & Air Conditioning</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.adbcbenchmarking.com" target="_blank">Defense</a><br>
• <a href="http://www.sixsigmabenchmarking.com/6sadba.html" target="_blank">Six Sigma</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.euba.com" target="_blank">Electric Utility</a><br>
• <a href="http://www.umbenchmarking.com/ocba.html" target="_blank">Outage Communications</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.benchmarkingnetwork.com/energy" target="_blank">Energy</a><br>
• <a href="http://www.estba.com" target="_blank">Systems & Technology</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.fcusource.com" target="_blank">Federal Credit Unions</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.fsbba.org" target="_blank">Financial Services</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.mfpba.com" target="_blank">Forest Products</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.gasbenchmarking.org" target="_blank">Gas</a><br>
• <a href="http://www.iccmbc.com/utilities.html" target="_blank">Contact Center</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.igba.org" target="_blank">Government</a><br>
• <a href="http://www.igba.org/fsmfm.html" target="_blank">Federal, State, Municipal Finance Managers</a><br>
• <a href="http://www.cigsa.org" target="_blank">Corporate and Intergovernmental Security Alliance </a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.igba.org/gprabenchmarking.html" target="_blank">Government Performance</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.abhc.org" target="_blank">Health Care</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.hcaba.com" target="_blank">Health Care Administrators</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.hiiba.com" target="_blank">Health Insurance</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.cheba.com" target="_blank">Higher Education</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.benchmarkingnetwork.com/chipb.html" target="_blank">Hospitality</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.cbenchmarking.com/hvacba.html" target="_blank">HVAC</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.iiab.org" target="_blank">Insurance</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.iiiib.org" target="_blank">Internet</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.ispbenchmarking.com" target="_blank">ISP</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.liiba.com" target="_blank">Life Insurance</a><br>
• <a href="http://www.iccmbc.com/insurance.html" target="_blank">Contact Center</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://igba.org/lcba.html" target="_blank">Lottery Commission</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.ambcbenchmarking.org" target="_blank">Manufacturing</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.umtba.com" target="_blank">Mass Transit</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.broadcastbenchmarking.com/media.html" target="_blank">Media</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.mfpba.com" target="_blank">Mining</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.mibenchmarking.com" target="_blank">Mortgage</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.gasbenchmarking.org" target="_blank">Natural Gas</a><br>
• <a href="http://www.iccmbc.com/utilities.html" target="_blank">Contact Center</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.newspaperbenchmarking.com" target="_blank">Newspapers</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.nfpbenchmarking.com" target="_blank">Not For Profit</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.oilandgasbenchmarking.com" target="_blank">Oil and Gas</a><br>
• <a href="http://www.iccmbc.com/utilities.html" target="_blank">Contact Center</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.cpib.org" target="_blank">Petrochemical</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.pibg.org" target="_blank">Pharmaceutical</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.pbmn.com" target="_blank">Pharmaceutical Manufacturing</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.pibg.org/pimvba.html" target="_blank">Pharmaceutical Manufacturing Validation</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.rbabenchmarking.com" target="_blank">Retail</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.retentionbenchmarking.com" target="_blank">Retention</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.castba.com" target="_blank">Satellite Television</a><br>
• <a href="http://www.umbenchmarking.com/ocba.html" target="_blank">Outage Communications</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.fsbba.org/siba.html" target="_blank">Securities</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.spcpsr.com" target="_blank">Skills Replacement</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.isiba.com" target="_blank">Software</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.stemba.org" target="_blank">Sport</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.spcpsr.com" target="_blank">Succession Planning</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.tbig.org" target="_blank">Telecommunications</a><br>
• <a href="http://www.umbenchmarking.com/ocba.html" target="_blank">Outage Communications</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://igba.org/traba.html" target="_blank">Toll Road Authority</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.benchmarkingnetwork.com/tibc.html" target="_blank">Transportation</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.umtba.com" target="_blank">Urban Mass Transit</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.euba.com" target="_blank">Utility</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.waterbenchmarking.com" target="_blank">Water Utility</a><br>
• <a href="http://www.iccmbc.com/utilities.html" target="_blank">Contact Center</a><br>
• <a href="http://www.umbenchmarking.com/ocba.html" target="_blank">Outage Communications</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.iwibc.com" target="_blank">Wireless</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://ypba.com" target="_blank">Yellow Pages</a></font></p>
<p> </p>
<p> <font size="2"><b>Other Sites of Interest</b></font></p>
<p><font size="2"><img src="Images/dot.gif" width="8" height="8"> <a href="http://www.benchmarkingbooks.com" target="_blank">Benchmarking Books</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.benchmarkingcareers.com" target="_blank">Benchmarking Careers</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.icobc.com" target="_blank">Benchmarking Coordinators</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.benchmarkingdatabase.com" target="_blank">Benchmarking Database</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.ebenchmarking.com" target="_blank">Benchmarking Newsletter</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.reportcenter.com" target="_blank">Benchmarking Reports</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.ebenchmarking.com/" target="_blank">Benchmarking Roundtables</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.benchmarkingbestminds.com" target="_blank">Benchmarking Training</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.cigsa.org" target="_blank">Corporate and Intergovernmental Security Alliance </a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.fasttrakk.com" target="_blank">Fast Track Benchmarking</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.kwpf.biz" target="_blank">Knowledge Workers Productivity Forum</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.benchmarking.cc" target="_blank">benchmarking.cc</a><br>
</font></p>
<p></p>
<font size="2"><img src="Images/dot.gif" width="8" height="8"> <a href="australia/Australia.html" target="_blank">Australia</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="belgium/Belgium.html" target="_blank">Belgium</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="canada/Canada.html" target="_blank">Canada</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="finland/Finland.html" target="_blank">Finland</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="germany/Germany.html" target="_blank">Germany</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="india/India.html" target="_blank">India</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="ireland/Ireland.html" target="_blank">Ireland</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="japan/Japan.html" target="_blank">Japan</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="mexico/Mexico.html" target="_blank">Mexico</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="newzealand/NewZealand.html" target="_blank">New Zealand</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="spain/Spain.html" target="_blank">Spain</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="uk/UK.html" target="_blank">United Kingdom</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="us/USA.html" target="_blank">United States</a> </font><font size="2"> </font><font size="2"><br>
</font><font size="2"> </font><font size="2">
</font></td>
<td width="50%" valign="TOP">
<p><font size="2"><b>Process Focused</b></font></p>
<p><font size="2"><img src="Images/dot.gif" width="8" height="8"> <a href="http://www.iccbc.org/911benchmarking.html" target="_blank">911 Call Center</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.apmba.com" target="_blank">Abandoned Property Management</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.abcbenchmarking.com" target="_blank">Activity Based Costing</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.afbc.org" target="_blank">Accounting and Finance</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.apmbc.com" target="_blank">Accounts Payable</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.ambcbenchmarking.org" target="_blank">Agile Manufacturing</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.hrba.org/awmba.html" target="_blank">Aging Workforce Management</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.admba.com" target="_blank">Application Development</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.admba.com" target="_blank">Application Maintenance</a><br> <img src="Images/dot.gif" width="8" height="8"> <a href="http://www.afbc.org/amba.html" target="_blank">Asset Management</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.afbc.org/atba.html" target="_blank">Asset Tracking</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.b2bbenchmarking.com" target="_blank">B2B</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.b2cbenchmarking.com" target="_blank">B2C</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.bpmba.com" target="_blank">Billing Process Management</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.bvmbc.com" target="_blank">Brand Value Management</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.afbc.org/bpfba.html" target="_blank">Budgeting, Planning & Forecasting</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.cambc.com" target="_blank">Capital Asset Management</a><br>
• <a href="http://www.itamba.com" target="_blank">Hardware Asset Management</a><br>
• <a href="http://www.itamba.com" target="_blank">Software Asset Management</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.cambc.com/ceba.html" target="_blank">Capital Expenditures</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.ctsba.com" target="_blank">Clinical Trials Standards</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.spcpsr.com" target="_blank">Career Pathing</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.iccbc.org/cccba.html" target="_blank">Collections</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.csbenchmarking.com/chsrba.html" target="_blank">Complaint Handling</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://benchmarkingnetwork.com/tcpba/index.html" target="_blank">Consumer Products</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.iccbc.org" target="_blank">Contact Center</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.iccbc.org/cccsmba.html" target="_blank">Contact Center Customer Satisfaction</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.obenchmarking.com/ooba.html" target="_blank">Contact Center Offshore Outsourcing</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.icmba.com" target="_blank">Contract Management</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.cigsa.org" target="_blank">Corporate and Intergovernmental Security</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.corpcommbenchmarking.com" target="_blank">Corporate Communications</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.ccrba.com" target="_blank">Corporate Cost Reduction</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.cgbn.com" target="_blank">Corporate Governance</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.cpbenchmarking.com" target="_blank">Corporate Planning</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.ssbenchmarking.org/cpbc.html" target="_blank">Corporate Printing</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.ctmba.com" target="_blank">Corporate Travel</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.iccba.org" target="_blank">Credit & Collections</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.cibenchmarking.com" target="_blank">Culture Integration</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.icsba.com" target="_blank">Currency Strategy</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.cdmba.org" target="_blank">Customer Database</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.benchmarkingnetwork.com/cusint/" target="_blank">Customer Intimacy</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.clbenchmarking.com" target="_blank">Customer Listening</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.cprofitability.com" target="_blank">Customer Profitability</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.csbenchmarking.com/crsba.html" target="_blank">Customer Relations Strategies</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.crmba.com" target="_blank">Customer Relationship Management</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.csmassociation.org" target="_blank">Customer Satisfaction</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.csbenchmarking.com" target="_blank">Customer Service</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.dmbenchmarking.com" target="_blank">Data Mining</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.dsmba.com" target="_blank">Desktop Support</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.abhc.org/pfdmba.html" target="_blank">Disease Management</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.csbenchmarking.com/drba.html" target="_blank">Dispute Resolution</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.dlmbc.com" target="_blank">Distribution & Logistics</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.dprba.com" target="_blank">Disaster Preparedness & Recovery</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.ecommercebenchmarking.com" target="_blank">eCommerce</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.emmba.com" target="_blank">E-mail Management</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.edtba.com" target="_blank">Employee Development & Training</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.hrba.org/epba.html" target="_blank">Employee Profiling</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.hrba.org/erba.html" target="_blank">Employee Retention</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.ecmbc.com" target="_blank">Enterprise Continuity</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.ehsbenchmarking.org" target="_blank">Environmental Health & Safety</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.eeoba.com" target="_blank">Equal Employment Opportunity</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.omeba.org/eaba.html" target="_blank">Executive Accountability</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.omeba.org" target="_blank">Executive Development</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.extranetbenchmarking.com" target="_blank">Extranet</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.freba.com/facilities.html" target="_blank">Facilities</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.freba.com" target="_blank">Facilities & Real Estate</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.igba.org/fsmfm.html" target="_blank">Federal, State, Municipal Finance Managers</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.iccbc.org/fcrba.html" target="_blank">First Call Resolution</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.ifmba.org" target="_blank">Fleet Management</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.gobenchmarking.com" target="_blank">Global Organization Structure</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.hdmba.com" target="_blank">Help Desk</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.hrba.org" target="_blank">Human Resources</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.ismbc.org" target="_blank">Information Systems</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.itarba.com" target="_blank">Information Technology Architecture</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.itamba.com" target="_blank">Information Technology Asset Management</a><br>
• <a href="http://www.itamba.com" target="_blank">Hardware Asset Management</a><br>
• <a href="http://www.itamba.com" target="_blank">Software Asset Management</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.itcsma.com" target="_blank">Information Technology Customer Satisfaction</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.ismbc.org/itfmbn.html" target="_blank">Information Technology Facilities Management</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.itfmba.com" target="_blank">Information Technology Financial Managers</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.ithrba.com" target="_blank">Information Technology Human Resources</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.ismbc.org/itmba.html" target="_blank">Information Technology Measurement</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.obenchmarking.com/ooba.html" target="_blank">Information Technology Offshore Outsourcing</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.itobc.com" target="_blank">Information Technology Outsourcing</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.itpba.com" target="_blank">Information Technology Procurement</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.ismbc.org/itpmba.html" target="_blank">Information Technology Project Management</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.itsba.com" target="_blank">Information Technology Security</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://ismbc.org/itsdba.html" target="_blank">Information Technology Strategy Development</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.iccbc.org/ivrba.html" target="_blank">Integrated Voice Response</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.iipba.com" target="_blank">Intellectual Property</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.iabenchmarking.com" target="_blank">Internal Auditing</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.itcsma.com" target="_blank">Internal I/T Customer Satisfaction</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.intranetbenchmarking.org" target="_blank">Intranet</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.simba.org" target="_blank">Inventory Management</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.isobenchmarking.com" target="_blank">ISO9000, QS9000, ISO14000</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.iccbc.org/ivrba.html" target="_blank">IVR</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.kmba.org" target="_blank">Knowledge Management</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.kwpf.biz" target="_blank">Knowledge Workers</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.ambcbenchmarking.org" target="_blank">Lean Manufacturing</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.lbenchmarking.com" target="_blank">Legal Services</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.omeba.org" target="_blank">Management Development</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.imtba.com" target="_blank">Manufacturing Technology</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.marketingbenchmarking.com" target="_blank">Marketing</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.mabenchmarking.com" target="_blank">Mergers </a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.nsmba.com" target="_blank">Network Security</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.pdba.org/nsdba.html" target="_blank">New Service Development</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.hrba.org/ohsba.html" target="_blank">Occupational Health & Safety</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.obenchmarking.com/ooba.html" target="_blank">Offshore Outsourcing</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.ombenchmarking.com" target="_blank">Order Management</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.umbenchmarking.com/ocba.html" target="_blank">Outage Communications</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.obenchmarking.com" target="_blank">Outsourcing</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.itobc.com" target="_blank">Outsourcing - Information Technology</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.abhc.org/pfdmba.html" target="_blank">Pandemic Flu</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.afbc.org/pmba.html" target="_blank">Payroll Management</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.ipmba.com" target="_blank">Pricing Management</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.omeba.org/pba.html" target="_blank">Policymaking</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.processharmonization.com" target="_blank">Process Harmonization</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.pasba.com" target="_blank">Procurement and Supply Chain</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.pdba.org" target="_blank">Product Development</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.pmbn.org" target="_blank">Project Management</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.pvvbenchmarking.com" target="_blank">Product Verification & Validation</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.freba.com/realestate.html" target="_blank">Real Estate</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.benchmarkingnetwork.com/relmgt/" target="_blank">Relationship Management</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.rbenchmarking.com" target="_blank">Regulatory Affairs</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.afbc.org/rpba.html" target="_blank">Remittance Processing</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.ambcbenchmarking.org/recba.html" target="_blank">Reverse Engineering Costs</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.irmba.com" target="_blank">Risk Management</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.sfeba.com" target="_blank">Sales Force</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.securitybenchmarking.com" target="_blank">Security</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.ssmba.com" target="_blank">Server Support Management</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.slbenchmarking.com" target="_blank">Service Level</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.csbenchmarking.com/chsrba.html" target="_blank">Service Recovery</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.ssbenchmarking.org" target="_blank">Shared Services</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.csmassociation.org/ssspba.html" target="_blank">Shared Services Satisfaction Processes</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.sixsigmabenchmarking.com" target="_blank">Six Sigma</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.spcpsr.com" target="_blank">Skills Replacement</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.omeba.org/sbeba.html" target="_blank">Small Business Executives</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://ismbc.org/scba.html" target="_blank">Software Certification</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.afbc.org/spba.html" target="_blank">Statement Processing</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.srrbenchmarking.com" target="_blank">Strategic Resizing and Restructuring</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.iscba.com" target="_blank">Supplier Cost</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.spcpsr.com" target="_blank">Succession Planning</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.tpabc.com" target="_blank">Tax Policies and Administration</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.afbc.org/tabc.html" target="_blank">Technical Accounting</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.tabenchmarking.com" target="_blank">Technology Assessment</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.imtba.com" target="_blank">Technology Manufacturing</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.iccbc.org/tba.html" target="_blank">Telemarketing</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.tpmba.com" target="_blank">Transfer Pricing</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.ctmba.com" target="_blank">Travel</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.itmbc.com" target="_blank">Treasury Management</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.umbenchmarking.com" target="_blank">Utility Managers</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.vocba.com" target="_blank">Voice of Customer</a><br>
<img src="Images/dot.gif" width="8" height="8"> <a href="http://www.iwmba.com" target="_blank">Workforce Management</a></font><br>
</p>
</td>
</tr>
<tr>
<td align="left" valign="top" colspan="3" bgcolor="#ffffab">
<div align="center">
<p align="center"><font face="Times New Roman,Georgia,Times" size="4"><b><a name="pp"></a></b></font><font face="Times New Roman,Georgia,Times" size="4" color="black"><b>Privacy Policy</b></font></p>
<p align="center"><font face="Times New Roman,Georgia,Times" size="3" color="black">All names submitted to this site shall be used expressly for the purpose of networking organization in benchmarking studies. Names are used for this organization and also for the ebenchmarking™ Newsletter. No names submitted to this site are ever sold. If you suspect that others are using this list please call us at 1-888-323-6246. Individual's names are confidential and will not be released. However, a company or organization name may be listed as our member.</font></p>
<p align="center"></p>
</div>
</td>
</tr>
</table>
</div>
</csobj>
<p></p>
<p align="center"></p>
<p align="center"><font face="Times New Roman, Times, serif"><b>© 2001
The Benchmarking Network, Inc.</b></font></p>
<!--Pop Up Window -->
<script 2>
var expDays = 1; // number of days the cookie should last (0 will cause it to always pop up)
var page = "tisba-su.html";
var windowprops = "width=260,height=170,location=no,toolbar=no,menubar=no,scrollbars=no,resizable=no";
function GetCookie (name) {
var arg = name + "=";
var alen = arg.length;
var clen = document.cookie.length;
var i = 0;
while (i < clen) {
var j = i + alen;
if (document.cookie.substring(i, j) == arg)
return getCookieVal (j);
i = document.cookie.indexOf(" ", i) + 1;
if (i == 0) break;
}
return null;
}
function SetCookie (name, value) {
var argv = SetCookie.arguments;
var argc = SetCookie.arguments.length;
var expires = (argc > 2) ? argv[2] : null;
var path = (argc > 3) ? argv[3] : null;
var domain = (argc > 4) ? argv[4] : null;
var secure = (argc > 5) ? argv[5] : false;
document.cookie = name + "=" + escape (value) +
((expires == null) ? "" : ("; expires=" + expires.toGMTString())) +
((path == null) ? "" : ("; path=" + path)) +
((domain == null) ? "" : ("; domain=" + domain)) +
((secure == true) ? "; secure" : "");
}
function DeleteCookie (name) {
var exp = new Date();
exp.setTime (exp.getTime() - 1);
var cval = GetCookie (name);
document.cookie = name + "=" + cval + "; expires=" + exp.toGMTString();
}
var exp = new Date();
exp.setTime(exp.getTime() + (expDays*24*60*60*1000));
function amt(){
var count = GetCookie('count')
if(count == null) {
SetCookie('count','1')
return 1
}
else {
var newcount = parseInt(count) + 1;
DeleteCookie('count')
SetCookie('count',newcount,exp)
return count
}
}
function getCookieVal(offset) {
var endstr = document.cookie.indexOf (";", offset);
if (endstr == -1)
endstr = document.cookie.length;
return unescape(document.cookie.substring(offset, endstr));
}
function checkCount() {
var count = GetCookie('count');
if (count == null) {
count=1;
SetCookie('count', count, exp);
window.open(page, "", windowprops);
}
else {
count++;
SetCookie('count', count, exp);
}
}
window.onload=checkCount
</script 2>
</td>
</tr>
</table>
<p> </p>
</body>
]]>